Privacy Policy
This is the privacy notice of Prosperity Global Limited (“Prosperity Global”, “we”, “us”, “our”). We respect your privacy and are committed to protecting your personal data. This notice explains how we look after your personal data when you visit prosperityglobal.co.uk (the “Website”), contact us, or use our services, and it tells you about your privacy rights under UK data protection law.
The purpose of this privacy notice
This privacy notice aims to give you information on how we collect and process your personal data through your use of the Website, including any data you provide when you complete a form, request information, subscribe to updates, or otherwise interact with us.
This Website is not intended for children and we do not knowingly collect data relating to children.
You should read this privacy notice together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal data about you, so that you are fully aware of how and why we use your data. This privacy notice supplements other notices and is not intended to override them.
Data controller
Prosperity Global Limited is a company registered in England and Wales under registration number 16850828. Our registered office is 27 Old Gloucester Road, London WC1N 3AX. For the purposes of UK GDPR, we are the controller and responsible for your personal data.
Contacting us
If you have questions about this privacy notice or our privacy practices, please contact us at:
Email: privacy@prosperityglobal.co.uk
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Post: Prosperity Global Limited, 27 Old Gloucester Road, London WC1N 3AX, United Kingdom.
The personal data we collect about you
Personal data means any information about an individual from which that person can be identified. We may collect, use, store, and transfer different kinds of personal data about you, grouped as follows:
- Identity Data - first name, last name, title, and where relevant date of birth.
- Contact Data - postal address, email address, telephone numbers, and other contact details you provide.
- Service / Transaction Data - information you submit about your enquiry or purchase, and records of services provided, invoices, and payments where applicable.
- Marketing and Communications Data - your preferences in receiving marketing and your communication preferences.
- Technical Data - IP address, browser type and version, time zone setting and location, device type, operating system, and other technology on the devices you use to access the Website.
- Usage Data - information about how you use the Website and our services.
We may also collect, use, and share aggregated data for any purpose. Aggregated data does not directly or indirectly reveal your identity. If we combine aggregated data with your personal data so that it can identify you, we treat it as personal data.
We do not intentionally collect any special categories of personal data (such as health, political opinions, or religious beliefs) through the Website. Please do not provide such data unless we specifically request it.
If you fail to provide personal data
Where we need to collect personal data by law or to perform a contract with you, and you fail to provide that data when requested, we may not be able to provide the relevant service or respond fully to your enquiry. We will notify you if this is the case.
How we collect your personal data
We use different methods to collect data from and about you, including:
- Direct interactions - you may give us Identity, Contact, and Service / Transaction Data by filling in forms, subscribing, or corresponding with us by post, phone, or email.
- Automated technologies - as you interact with the Website we may automatically collect Technical and Usage Data using cookies and similar technologies. See our Cookies Policy for details.
- Third parties or public sources - we may receive personal data from analytics providers, advertising networks, or publicly available sources, where permitted by law.
Personal data about other individuals
If you provide personal data to us about another individual, you are responsible for ensuring that you have their consent to provide that data for the uses set out in this notice, and for bringing this notice to their attention.
How we use your personal data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- Performance of a contract - where processing is necessary to perform a contract with you or take steps at your request before entering into one.
- Legitimate interests - where necessary for our legitimate interests in operating and improving our business, provided your interests and fundamental rights do not override those interests.
- Legal or regulatory obligation - where necessary to comply with a legal obligation.
- Consent - where you have given clear consent for us to process your personal data for a specific purpose. You can withdraw consent at any time.
Purposes for which we use your personal data
The table below describes how we use your personal data and the lawful bases we rely on. We may process your data for more than one lawful ground depending on the purpose.
| Purpose / activity | Type of data | Lawful basis |
|---|---|---|
| To respond to enquiries, provide information, and administer Website requests | Identity, Contact, Service / Transaction | Legitimate interests; or Performance of contract (where applicable) |
| To provide services or products you request, including onboarding and ongoing support | Identity, Contact, Service / Transaction | Performance of contract; Legitimate interests |
| To manage our relationship with you (including notifications about changes, and requesting feedback) | Identity, Contact, Marketing and Communications | Legitimate interests |
| To administer and protect our business and the Website (security, troubleshooting, analytics, hosting) | Identity, Contact, Technical, Usage | Legitimate interests; Legal obligation (where applicable) |
| To improve the Website, services, and marketing through analytics | Technical, Usage | Legitimate interests |
| To send marketing communications (email or text) where you have asked for them or have not opted out | Identity, Contact, Marketing and Communications | Legitimate interests; Consent (where required) |
| To deliver relevant advertising and measure effectiveness | Technical, Usage, Marketing and Communications | Consent (for non-essential cookies); Legitimate interests |
| To comply with legal, regulatory, or tax requirements | Identity, Contact, Service / Transaction | Legal obligation |
Marketing
We may use your data to form a view on what services or information may be relevant to you. You will receive marketing communications from us if you have requested information from us, used our services, or have otherwise opted in, and you have not opted out. You can ask us to stop sending you marketing messages at any time by contacting us.
Cookies
We use cookies and similar technologies to operate and improve the Website. Some cookies are strictly necessary, while others (analytics and marketing cookies) are optional and require your consent. For more information, please see our Cookies Policy.
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason that is compatible with the original purpose. If we need to use your personal data for an unrelated purpose, we will notify you and explain the legal basis.{index=17}
Who we share your personal data with
We may share your personal data with trusted third parties where necessary, including:
- Service providers who act on our behalf (for example website hosting, IT support, analytics, marketing platforms, payment processors, or CRM systems).
- Professional advisers such as lawyers, bankers, auditors, and insurers.
- Regulators and authorities where required by law.
- Third parties in connection with a business transfer (sale, merger, or restructure), in which case personal data may be transferred to the new owner.
We require third parties to respect the security of your personal data and treat it in accordance with the law. They may only process your personal data for specified purposes and in accordance with our instructions.
Third-party links
The Website may include links to third-party websites or plug-ins. Clicking on those links may allow third parties to collect or share data about you. We do not control these websites and are not responsible for their privacy statements. Please read the privacy notice of every website you visit.
International transfers
We generally do not seek to transfer your personal data outside the United Kingdom. However, some of our service providers may be based outside the United Kingdom. If we transfer your personal data internationally, we will ensure appropriate safeguards are in place (for example standard contractual clauses or adequacy decisions) so your data remains protected.
Data security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. Access is limited to those who need it for business purposes and they are subject to confidentiality obligations. We have procedures to deal with suspected personal data breaches and will notify you and any applicable regulator where required by law.
Data retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements. To determine retention periods, we consider the amount, nature, and sensitivity of the data, the risk of harm from unauthorised use or disclosure, and legal requirements. {index=24}
- Records related to services or transactions are typically kept for up to 7 years after the end of our relationship, to meet tax and legal obligations.
- Marketing records are kept until you opt out or request deletion.
- If we record calls for training or quality purposes, recordings are kept securely and deleted within 13 months.
Different retention periods may apply in particular circumstances. You can request more details by contacting us.
Your legal rights
Under UK GDPR, you have rights in relation to your personal data, including:
- Right of access - request a copy of your personal data.
- Right to rectification - request correction of inaccurate or incomplete data.
- Right to erasure - request deletion of your data in certain circumstances.
- Right to withdraw consent - where consent is the lawful basis.
- Right to data portability - request transfer of your data to you or another controller.
- Right to restrict processing - request limitation of processing in certain circumstances.
- Right to object - object to processing based on legitimate interests or for direct marketing.
- Rights relating to automated decision-making - where applicable.
Exercising your rights
If you wish to exercise any of these rights, please contact us using the details above. You will not usually have to pay a fee. We may need to verify your identity before responding.
We aim to respond to legitimate requests within one month. If a request is complex, it may take longer, but we will keep you informed.
Changes to this notice
We may update this Privacy Policy from time to time. Please review this page periodically to stay informed. It is important that the personal data we hold about you is accurate and current, so please keep us informed of changes.
Queries, requests, or concerns
If you have any concerns or complaints, please contact us first and we will try to resolve the issue. If you are not satisfied, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).
ICO contact details:
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline: 0303 123 1113
Website: ico.org.uk